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In order to do their job effectively and maintain a high level of customer satisfaction, your sales personnel need to be kept up to date with information about their communications and their specific customers. Currently, they are required to call into the office to obtain the information. In doing so they tie up critical customer service resources. This results in over-staffing and diminished customer service to the customers that call into your office.
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| The solution is SYNERGY SalesPro. It is a unique and efficient way to present all of the pertinent information to your individual salesperson in a concise and easy to understand format just like the dashboard of a fast car. Now they have quick access to critical information on their PC, lap top or PDA wirelessly or on the network all of the following information: |
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- messages from customers
- notifications about meetings and products
- announcements of general information
- new orders
- back orders
- daily invoices
- order status
- order changes
- credit holds
- cost changes
- customer information
- stockouts
- last purchased items
- customer usage by product
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SYNERGY SalesPro also allows sales personnel to communicate and interact directly with the office in a seamless and integrated manner. Without having to call in and even when the office is closed they are able do the following:
- enter orders
- review orders
- adjust price
- approve orders
- communicate messages
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